Field notes
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the
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floor.

Microsoft is deprecating the Unified Service Desk (USD), and many teams are now searching for the right next step. The good news: there’s no direct

Most organisations want to restrict the security at least effort. By aligning the your Dataverse security with the organisation, you can manage your environment with limit efforts.

While much attention is given to model-driven apps, canvas apps, and more recently, code apps, there is another category that is often overlooked but exceptionally

When migrating data from your existing solution to Dataverse, one major challenge is handling users – especially when some people have already left the company.

Agent productivity is an essential element of service operations, where there is continuous emphasis on minimising Average Handle Time (AHT) through all feasible approaches. Within